Phoenix Transit Rider Satisfaction Survey, Total Market

The 2016 Valley Metro Rider Satisfaction Survey monitored total-market transit satisfaction levels for light-rail and bus passengers in Phoenix, Arizona.

Transit Agency

WestGroup Research conducted the survey for the Valley Metro Regional Public Transportation Authority.          

Survey Methodology

The survey was conducted in English via intercept interviews using iPads in April—May 2016.

Survey Records, Data, and Documentation

Survey records include 736 participants.

How To Cite the Data

If you use the data in a publication, please contact us and include a citation in your publication consistent with the following format:

"Transportation Secure Data Center." [(year)]. National Renewable Energy Laboratory. Accessed [date]: www.nrel.gov/transportation/secure-transportation-data.

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