Puget Sound Transit Customer Satisfaction Surveys

To assess passenger experiences and needs, Customer Satisfaction surveys were conducted in 2011–2018, 2020, and 2021 in the Puget Sound area of Washington.

Transit Agency

EMC Research conducted the surveys for the Central Puget Sound Regional Transit Authority.

Survey Methodology

Surveys were conducted in English, Spanish, Arabic, Cantonese, Korean, Russian, Tagalog, and Vietnamese.

Data were weighted to reflect the actual distribution of riders based on annual ridership figures.

2011–2018 and 2020

In 2011–2018 and 2020, in-person interviews were carried out with riders via electronic tablets onboard Sound Transit’s system-wide routes to improve understanding of passenger characteristics, experiences, and perceptions.

2021

In 2021, rider interviewers were conducted online, by phone, and in person to determine how COVID-19 service changes affected riders and whether the current system design met customer needs.

Survey Records, Data, and Documentation

Survey records include 35,973 participants.

How To Cite the Data

If you use the data in a publication, please contact us and include a citation in your publication consistent with the following format:

"Transportation Secure Data Center." [(year)]. National Renewable Energy Laboratory. Accessed [date]: www.nrel.gov/transportation/secure-transportation-data.

More Studies and Surveys

See cleansed data from other transportation studies and surveys.